Refund policy

Right of Withdrawal

In accordance with applicable UK consumer regulations, you have 30 days from the date you receive your order to request a return or exchange, without having to provide a reason.

To be accepted, returned items must meet the following conditions:

• The item must be returned in its original condition and complete, including all packaging, accessories and instructions where applicable.
• The product must be unused, unassembled, undamaged and in a resellable condition.
• Proof of purchase or the order invoice must be included with the return.

Return shipping costs are the responsibility of the customer, except where the item is faulty, damaged or incorrect.

Faulty, Damaged or Incorrect Items

If you receive a damaged parcel, a faulty item or an incorrect product, you may request a replacement, exchange or refund.

Please contact us by email at cs@ashcrofttools.co.uk or by phone at +44 7446 305743 with your order number and clear photos of the issue so that we can assess and process your request as quickly as possible.

Return Procedure

For any return request, please contact us first at cs@ashcrofttools.co.uk.

Once your return request has been reviewed and approved, the products must be returned to the following address:

Please do not send any items back before your return request has been approved by our customer service team.

Refunds

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Refund processing times may vary depending on your payment provider or bank, but refunds are generally processed within 7 to 14 working days after the returned item has been received and inspected.