Shipping policy

SHIPPING POLICY

DELIVERY AREA

Ashcroft delivers to the United Kingdom.

DELIVERY COST

Tracked delivery is free on all orders, with no minimum spend.

ORDER PROCESSING

Orders are normally prepared for dispatch within 1–2 working days, excluding weekends and UK bank holidays.

Our order processing cut-off is 3pm, Monday to Friday, UK local time. Orders placed after this time, at weekends or on bank holidays enter processing on the next working day.

DELIVERY TIMES

Estimated transit time after dispatch: 3–7 working days.

Estimated total delivery time, including processing: 4–9 working days from placing your order.

These timeframes are estimates. If we become aware of a significant delay affecting your order, we will contact you.

ORDER CONFIRMATION AND TRACKING

You will receive an order confirmation by email after placing your order.

Once your order has been dispatched, we will send a dispatch confirmation with tracking details. Tracking updates may take a short time to appear after the carrier receives your parcel.

The carrier used may vary depending on the product, parcel size and delivery destination.

DELIVERY DETAILS

Please check that your delivery address and contact information are complete and correct before placing your order.

If you notice an error, contact us promptly. Address changes cannot be guaranteed once an order has been dispatched.

DELIVERY ISSUES

If your parcel is delayed, missing, or marked as delivered but has not been received, please contact us with your order number.

If your clock arrives damaged or incorrect, contact us as soon as reasonably possible. Photographs of the item and packaging can help us investigate, but do not affect your statutory rights.

Please retain the packaging where possible while we arrange the appropriate resolution.

CONTACT

Email: cs@ashcrofttools.co.uk
Telephone: +44 7446 305743

Customer care:
Monday to Friday, 9am–5pm, UK time.

Nothing in this policy limits your statutory consumer rights.